Realme Buds Air Pro Charging Issues and Solutions
a. Problem: Why the headset is not charging?
=> Follow the solutions as mentioned below :-
▪︎ Check and Charge the charging case.
▪︎ If the headset has not been used for a long time, it is recommended to charge it for a longer time than usual to activate the headset.
▪︎ Clean the earphone's charging points and keep the surface clean always.
▪︎ Check the charging points in the charging case for dust and dirt and clean them safely.
▪︎ After you put the headset in the charging case, the indicator will flash once after the charging case detects the headset successfully placed inside it.
▪︎ If the indicator does not flash, please put back the headset into the charging case again.
b. Problem: Why the playback time of earphones is less than normal?
=> Follow the solutions as mentioned below :-
▪︎ It is recommended to use the headset frequently after it is fully charged.
▪︎ Turn down the volume to check whether the playback time increases or not.
▪︎ Please keep away from objects with large electromagnetic interference, such as microwave ovens, and ensure that no barrier should come in-between earphones and mobile phone.
c. Problem: What things should i check while i put it on charging?
=> Follow the solutions as mentioned below :-
▪︎ It is recommended to use a 5V /1A standard brand's original charger.
▪︎ Do not charge in the environment or surroundings with high temperature, high humidity or low temperature.
▪︎ If the headset case is not used after fully charged, the headset will run out of power and shut down after about 150 days. It is recommended to charge the headset case once a month to avoid battery damage.
Source : c.realme.com